Privacy and Cookies Policy

About this privacy notice

One Home Climate Solutions (One Home) is committed to protecting and respecting your privacy. The aim of this privacy notice is to provide you with information on how we collect and use your personal data through your use of this website and in your interactions with us. It also outlines your rights and explains what to do if you have any questions or concerns about your personal data.

Our website is not aimed at children and we do not knowingly collect personal data relating to children.

Who we are

For the purposes of data protection law, the controller of your personal data is One Home Climate Solutions, a registered charity in England and Wales (registered charity number: 1206810). Our contact details are as follows:

• Address: St. Lawrence Lodge, Chamberlain Street, Wells, United Kingdom, BA5 2PQ
• Telephone number: 03338808659
• Email: info ‘at’ onehome.org.uk

The Data Protection Lead for One Home Climate Solutions is Angela Terry. They can be contacted via info ‘at’ onehome.org.uk.

What personal data do we collect?

When we refer to personal data, we mean any information that relates to you that may (either on its own or in combination with other information) identify you. We may collect the following types of personal data about you when you visit our website or donate to us:

• Identity information: This may include your title, name, date of birth, and gender.
• Contact information: Including your postal address, email address and telephone number.
• Donation information:Information regarding past and present donations, including the amount, purpose, date and any conditions of your donation.
• Financial data: Where we need this to donations (including those by debit or credit card). These are always processed securely by CAF, our trusted provider for online payment services.
• Technical data: Some information is automatically collected by our website, and includes your internet protocol (IP) address, information about your internet browser, and other technical information about the devices you use to access this website.
• Website usage data: We may collect information about the way that you use our website through cookies (for further information, please see our cookie policy).
• Marketing data: We will also collect information about your preferences to receive marketing emails from us and your communication preferences such as our regular newsletter.

Certain types of personal data are considered by data protection law to be more sensitive than others. This includes “special category personal data” (information relating to your health, racial or ethnic origin, details of sexual life, sexual orientation, religious beliefs, political opinions or any genetic or biometric data that is used to identify you) and “criminal offences and conviction data”.

Unless you share this information with us (for example, if you contact us by email and tell us about yourself), we do not collect any special category personal data or information about criminal convictions or offences.

Failure to provide personal data

When we collect personal data, we will make it clear whether you are required by law, or under a contract, to provide your personal data, and what will happen if you do not provide that data.

How is your personal data collected?

We collect personal data about you from the following sources:

• Direct interactions: We collect personal data that you provide to us, this includes information you provide when you communicate with us, sign up for our email mailing list, or donate to us .
• Automated interactions: As you interact with our website, our website provider Kinsta Inc. will automatically collect technical data (see above for further information).
• Third parties or publicly available sources: We may also receive personal data from third parties and public sources. This may include:
  • Analytics: We may receive technical data from analytics providers such as Plausible and Google;
  • Contact: If you sign up to our mailing list, we may also receive information from mailing service providers such as MailChimp.

Why we process your personal data and our legal bases for doing so

When we collect, use and store your personal data, we will only do so where the law allows us to. Data protection law requires us to have a legal basis for processing your personal data.

In the table below, we set out further information about why we process your personal data and the legal reasons we rely on to do so.

Purpose / Activity	Type of personal data concerned	Lawful basis for processing
To manage our relationship with you, including responding to your queries / requests, notifying you about changes to our terms	Identity information Contact information Profile data	Compliance with our legal obligations (in connection with our obligations under tax law) Necessary for our legitimate interests (in maintaining customer relations)
To enable you to sign up to our mailing list and receive marketing emails from us	Identity information Contact information Profile data Marketing data	Consent
To process and manage donations	Identity information Contact information Financial information	Performance of a contract (this covers administrative activities relating to your donation, such as processing payments and issuing receipts) Compliance with our legal obligations (for example, retaining transaction details for gift aid purposes) Legitimate interests (to write to you to thank you for making a donation, and planning future fundraising activities)
To administer and manage our business and this website	Identity information Contact information Technical data	Necessary for our legitimate interests (to ensuring our website functions properly, managing IT services and ensuring network security, preventing fraud, running our business effectively, and in the context of reorganisation or restructuring of our business) Necessary to comply with our legal obligations
To use data analytics and other automated technology to improve our website, products, marketing, customer relationships and experiences	Technical data Usage data	Necessary for our legitimate interests (to help understand our customer base in order to enhance our product offering, to keep our website updated and working well, to personalise your experience on our website, and to help inform our marketing strategy)

Marketing

If you sign up to our mailing list, you will receive marketing emails from us. You can opt out of receiving marketing at any time by clicking the ‘unsubscribe’ link at the end of any email or by contacting us directly via social ‘at’ onehome.org.uk. Please note, if you unsubscribe from marketing emails, we may still contact you by email, for example if you make a donation to us to provide you with a receipt.

Who will your personal data be shared with?

We will not share your personal data with third parties without your consent unless the law allows us to. We may disclose your personal data to the following third parties, to enable us to provide our services, fulfil our charitable objectives or comply with our legal obligations:

• Service providers we use in connection with the running of our website, management of our donor database, and our internal accounting and compliance systems;
• Third parties to whom we are required to do disclose personal data under a legal obligation (for example for the purposes of fraud prevention or tax compliance);
• We may also need to disclose personal data to other third parties that provide services for us, for example event providers, our legal advisors, or accountants. We select all our service providers with care and only share with them the minimum amount of data required to provide their service. Where appropriate, we put appropriate agreements in place that require third parties to comply with data protection laws and protect your personal data with the same care as we do.

International transfers

For financial or technical reasons, we may need to transfer your personal data to countries outside the UK, which are subject to different data protection laws. We may do this where for example, we use suppliers in a third country or data is stored on servers outside the UK. We meet the UK GDPR requirements by ensuring that any personal data transferred outside the UK continues to be protected as if it were being held in the UK.

If you would like more information about how we protect your personal data if it is transferred outside the UK please contact us via info ‘at’ onehome.org.uk.

How long we hold your information

We will only store your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements and, where required for us to assert or defend against legal claims, until the end of the relevant retention period or until the claims in question have been settled.

When determining how long to store personal data, we consider the amount and nature of the data, the purposes for which it is kept, the sensitivity of the data and the potential risk of harm from unauthorised use or disclosure. We continually review what information we hold and will securely delete or anonymise personal data which is no longer required. For further information about how long we store your personal data, please contact us.

Your rights

Data protection law provides individuals with various legal rights, which may be exercised in certain circumstances. You have the following legal rights over your personal data:

• The right of access: You have the right to obtain a copy of the personal data we hold about you as well as other information about how we are processing your personal data.
• The right to rectification: You have the right to have your personal data corrected if it is inaccurate or incomplete.
• The right to erasure: In certain circumstances, you have the right to request we delete your personal data (such as where we no longer need your personal data for the purpose it was originally collected for).
• The right to restrict processing of your personal data: You may ask us to restrict the use of your personal data in certain circumstances (such as where you believe your personal data is incorrect and we need to verify the accurate of the personal data we hold)
• The right to object: You may object to our processing of your personal data in certain circumstances, such as where we are processing your personal data on the basis of “legitimate interests”. Please note, you always have the right to object to processing of your personal data for direct marketing purposes.
• The right to data portability: This right allows you to request that we transfer your personal data to you or another third party in a commonly used, machine-readable format. Please note, this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.
• The right to withdraw consent: Where we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time, and may do so by contacting us via info ‘at’ onehome.org.uk. If you decide to withdraw your consent, that does not mean that our use of your personal data before you withdrew your consent is against the law.

Some of these rights do not apply in all circumstances and we may be able to refuse or partially refuse requests in certain circumstances such as where a legal exemption applies. In most cases we have one month to respond to you. Occasionally, we may need to verify your identity before we are able to process a request.

Automated decision-making and profiling

Automated decision-making is when a computer or similar electronic system uses personal information to make decisions about people without human involvement. Profiling takes place when different aspects about a person (such as their behaviour, interests or personality) are analysed in order to make predictions or decisions about them.

We do not carry out automated decision making (including profiling). If that changes, we will update this Privacy Notice and notify you in writing (where appropriate).

Complaints

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are not happy with the way we are processing your personal data or have processed your request. Details of how to do this can be found at https://ico.org.uk/make-a-complaint/. In the first instance, please contact us to discuss your concerns and we will make every effort to resolve any issues.

Changes to this Privacy Notice

This Privacy Notice was published on 15th November 2024. We will update and change this Privacy Notice from time to time to keep it up to date and accurate. We will always publish the most up to date version on our website. If we make a substantial change that affects your rights, we will notify you of the change, usually by email.

Accessibility

If you would like this website Privacy Notice in another format (for example: audio, large print, braille) please contact us.

Cookies Policy of One Home

Use of website cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.